Business impact of changes

Teams running applications in cloud native environments and DevOps practices create business value by quickly deploying new changes and improvements to customers. While microservices and Kubernetes add speed and scale, they also create an explosion of complex dependencies from APIs and third parties. Constant change across billions of components increases the risk for new errors, slowness, or outages that impact service performance, customer experience, and ultimately business outcomes. 

Existing monitoring tools provide business context with the ability to add custom metrics; however, they provide limited capabilities to accurately alert and measure the performance of infrastructure, application, and end user experience against their business. Since traditional monitoring largely samples data, engineers rely on incomplete data sets to scope, prioritize, and isolate problems impacting their business. And while a lot of monitoring tools do a good job surfacing visibility into application golden signals or infrastructure metrics, it’s not easy to get to the “so what?” to understand the broader impact of a software or infrastructure performance issue on your business.