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Getting help with InfraMon

Training

Splunk offers a number of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses to some effect is an essential building block to success. If you’d like to explore education options here, please get in touch with us via this contact form or get in touch with your account manager.

Course Persona Price Description
Introduction to Splunk Observability

SREs and DevOps

Developers

Free This module distinguishes between monitoring and observability and the requirements for an observable system. Learn about the components in Splunk Observability Cloud.
Introduction to Splunk Infrastructure Monitoring

SREs and DevOps

Developers

Free This course will give you an overview of the following topics: Getting Data into Infrastructure Monitoring, Data Model, Built-in Content, Dashboards and Dashboard Groups, Charts, and Detectors.
Splunk Infrastructure Monitoring Fundamentals

SREs and DevOps

Developers

  • Individual: 1 credit
  • Dedicated Virtual Class: 6 credits
  • Dedicated Onsite Class: 8 credits
This course serves as the foundation for all other Splunk Infrastructure Monitoring courses. It is targeted towards DevOps/SRE/Observability teams, Senior On-call Engineers, Onboarding and Monitoring Strategists and Developers. This 1-virtual day course provides a fundamental understanding of Splunk Infrastructure Monitoring concepts such as the Splunk IM data model and different types of metadata. See how you can search for metrics, find more information about a metric, visualize and alert on metrics. Learn to use appropriate rollups, interpret chart data based on chart resolution, rollups and analytic functions. All concepts are taught using lectures and scenario-based hands-on activities.
Visualizing and Alerting in Splunk
Infrastructure Monitoring
SREs and DevOps
  • Individual: 1 credit
  • Dedicated Virtual Class: 6 credits
  • Dedicated Onsite Class: 8 credits
This course assumes that you have completed the course Splunk Infrastructure Monitoring Fundamentals. It is targeted towards DevOps/SRE/Observability teams, Senior On-call Engineers, Onboarding and Monitoring Strategists and Developers. This 4.5-hour virtual course describes ways to enhance your dashboards and alerts to help with troubleshooting, find insights using analytics in charts and detectors, and create detectors for common use cases. All concepts are taught using lectures and scenario-based hands-on activities.
Automation Using the REST and SignalFlow API SREs and DevOps
  • Individual: 2 credits
  • Dedicated Virtual Class: 12 credits
  • Dedicated Onsite Class: 16 credits
This 2-day virtual course provides the foundation for you to use the API to automate bulk actions such as the creation of charts, dashboards, and alerts. See how to programmatically perform computations that can be used in charts and detectors or streamed in real-time. Use the API to manage Splunk IMteams.
Using the Splunk IM Terraform Provider SREs and DevOps
  • Individual: 2 credits
  • Dedicated Virtual Class: 12 credits
  • Dedicated Onsite Class: 16 credits
This virtual 2-day course targeted towards DevOps, Observability and SRE teams is a follow-up to the course “Automation Using the REST and SignalFlow APIs”. Learn to use the Splunk Terraform provider to manage Splunk IM resources for visualization, alerting and teams. Create and manage detectors and muting rules. Learn to create and modify teams including team notificaiton policies.

Technical help - OnDemand Services 

Engage our experts directly to help clarify our documentation or enablement, get answers to technical questions, or to get started quickly.  Most customers have OnDemand Services included as a part of their license purchase.  Getting help is easy! Follow these instructions from the OnDemand Services Portal End User Guide

  1. Open a request under the product Observability Cloud, Infrastructure Monitoring, APM, Log Observer.
  2. Select the task Ask a DevOps Expert.
  3. Wait for the consultant to reach out to you directly to help.

If you cannot open a case or do not know if you have OnDemand access, contact your Splunk Customer Success Manager/Advocate or Account Team or the ODS team at OnDemand-Inquires@splunk.com for clarification and assistance.

Plan Implement Use/Adopt Scale/Optimize

All Products:

  • Use Case Advisory Discussion
  • Architecture Diagram Creation
  • Blockchain: Advisory Session

APM/IM/Cloud:

  • Cloud Migration Assessment

APM/IM/Cloud:

  • Post Implementation Review
  • Smart Agent for Single Integration Configuration Guidance
  • OTel Collector Configuration Guidance

Log Observer:

  • FluentD Configuration
  • Log Processing Rule Configuration
  • Metricization Rule Configuration
  • Infinite Logging Configuration

APM/IM/Cloud:

  • Create a Simple Detector
  • Assist with Building a Simple Dashboard or Charts

Cloud:

  • Getting Started with Splunk Observability Cloud


Infrastructure Monitoring:

  • Getting Started with Splunk Infrastructure Monitoring
  • Assist with Exporting Data
  • Assist with a Supported Cloud Integration
  • Assist with a Supported Library Configuration
  • Assist with the Configuration of prometheus-exporter


APM:

  • Create Custom Span Tags
  • Assist with Auto-instrumentation
APM/IM/Cloud:
  • Usage Assessment
  • Dashboard Administration Assistance
  • Chart or Dashboard Optimization
  • Detector Optimization

Project-based services

Project-Based Services are much more involved, typically larger-scale services engagements compared to ODS. With these, you will work with a Splunk Engagement Manager to determine and finalize the scope of the project. Once everything is signed off, we will work with you in lockstep to deliver on the agreed-upon project. If you’d like to explore options here, please get in touch with us via this contact form or get in touch with your account manager

Support

Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a
focus on long-term technical health, so you can realize your ROI as soon as possible.

To review what is included with the Standard and Premium support programs, click here.

The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.

In-App chat is also available for customers with Premium Support entitlement. It is accessed through the drawer or icon in the bottom right corner of the application. Engage there to be connected with a Support Engineer.