Skip to main content
Splunk Lantern

Getting help with Splunk Intelligence Management (TruSTAR)

In addition to the self-help resources available here on Splunk Lantern, try some of these.

Discover more Splunk resources

Technical help - OnDemand Services 

Engage our experts directly to help clarify our documentation or enablement, get answers to technical questions, or to get started quickly.  Most customers have OnDemand Services included as a part of their license purchase.  Getting help is easy! Follow the instructions from the OnDemand Services Portal End User Guide.

If you cannot open a case or do not know if you have OnDemand access, contact your Splunk Customer Success Manager/Advocate or Account Team or the ODS team at OnDemand-Inquires@splunk.com for clarification and assistance.

Plan Implement Use/Adopt Optimize/Scale
  • Configuration Guidance
  • Data Readiness
  • Intel Planning
  • Enclave Planning
  • Configuration Support
  • Application Integration Support
  • Develop Managed Connector
  • Design Managed Connector
  • Content Management
  • Debug Managed Connector
  • Integration Feature Request
  • Post Implementation Review

Project-based services

Project-Based Services are much more involved, typically larger-scale services engagements compared to ODS. With these, you will work with a Splunk Engagement Manager to determine and finalize the scope of the project. Once everything is signed off, we will work with you in lockstep to deliver on the agreed-upon project. If you’d like to explore options here, please get in touch with us via this contact form or get in touch with your account manager

Support 

The information provided on the Splunk Support Programs page does not currently apply to our TruSTAR Intelligence Management products. Splunk is still working through fully integrating the TruSTAR Intelligence Management and Splunk support environments. Our goal is to provide our customers the best possible experience as we work through this period. Should any TruSTAR Intelligence Management support cases be opened during this interim period in the Splunk Support portal, we will redirect them to the appropriate team. Contact support during business hours Monday-Friday 9:00-5:00 pm CST, excluding Public and Splunk holidays via the portal below: