Getting help with Splunk Intelligence Management (TruSTAR)
In addition to the self-help resources available here on Splunk Lantern, try some of these.
- Support Docs
- Our integrations (sources and applications)
- Our Intelligence Community Partners
- Splunk + TruSTAR blogs
- TruSTAR Intelligence Management resources
Discover more Splunk resources
Technical help - OnDemand Services (ODS)
ODS consultants work with you directly to help you get answers to general questions, get insight on best practices, explore functionality, deploy or review the health of your instance, and implement your use cases. Most customers have OnDemand Services included as a part of their license purchase, but they do expire at the end of each quarter. Use them as early as possible in the quarter by following the instructions from the OnDemand Services Portal End User Guide.
If you cannot open a case or do not know if you have OnDemand access, contact your Splunk Customer Success Manager/Advocate or Account Team or the ODS team at OnDemand-Inquires@splunk.
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Project-based services
Support
The information provided on the Splunk Support Programs page does not currently apply to our TruSTAR Intelligence Management products. Splunk is still working through fully integrating the TruSTAR Intelligence Management and Splunk support environments. Our goal is to provide our customers the best possible experience as we work through this period. Should any TruSTAR Intelligence Management support cases be opened during this interim period in the Splunk Support portal, we will redirect them to the appropriate team. Contact support during business hours Monday-Friday 9:00-5:00 pm CST, excluding Public and Splunk holidays via the portal below: