Getting help with Splunk Enterprise

Training

Splunk offers lots of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses is an essential building block to success. And many of the basic self-study courses (without labs) for the Splunk platform are free! Click here to see all the free offerings.

To explore all courses, including in-person options and online with labs, go to the course catalog and filter by filter by certification, role, delivery method, and more. For more assistance understanding the course offerings, what certifications are available, and the perks included in the new learning rewards program, review the Splunk Education Student Handbook or get in touch with your account manager.

Splunk Community

The Splunk Community is a free way to learn, ask questions, get answers, share ideas and connect with like-minded Splunk enthusiasts. 

• Splunk Answers. Whenever you have questions, find solutions from passionate experts in the Splunk community. 
• Community Office Hours. Ask questions and get live help from technical Splunk experts on a variety of topics at this bi-weekly zoom series.
• Community Slack. Join the Community Slack workspace to get quick help with issues, learn from other users in real-time, and to network with other Community members.
• User Groups. Meet virtually or in-person with local Splunk enthusiasts to learn tips & tricks, best practices, new use cases and more.

Technical help - OnDemand Services (ODS)

ODS consultants work with you directly to help you get answers to general questions, get insight on best practices, explore functionality, deploy or review the health of your instance, and implement your use cases. Most customers have OnDemand Services included as a part of their license purchase, but they do expire at the end of each quarter. Use them as early as possible in the quarter by following these instructions from the OnDemand Services Portal End User Guide:

1. Open a request under the product Splunk Core - Enterprise/Splunk Cloud.
2. Select the task Ask an Enterprise Expert.
3. Wait for the consultant to reach out to you directly to help.

If you cannot open a case or do not know if you have OnDemand access, contact your Splunk Account Team or the ODS team at OnDemand-Inquires@splunk.com for clarification and assistance.

Project-based services

Project-Based Services are much more involved, typically larger-scale services engagements compared to OnDemand Services. With these, you will work with a Splunk Engagement Manager to determine and finalize the scope of the project. After everything is signed off, we will work with you in lockstep to deliver on the agreed-upon project. If you’d like to explore options here, please get in touch with us via this contact form or get in touch with your account manager

Support

Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a focus on long-term technical health, so you can realize your ROI as soon as possible.

To review what is included with the Standard and Premium support programs, click here.

The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.

Dummy Header