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Video conferencing and communication data

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Video conferencing and communication data refers to the information generated, transmitted, or managed during the use of video conferencing and communication platforms. This data is created as a result of interactions between participants through audio, video, chat, screen sharing, or other collaborative features. It can include metadata, participant activity logs, real-time communication streams, and post-meeting artifacts such as recordings or transcripts.

This data is essential for facilitating communication, ensuring platform functionality, and providing insights into user behavior or system performance. It often contains sensitive or confidential information, such as personal conversations, shared documents, or private chats. Therefore, handling video conferencing data might require adherence to regulations like GDPR, HIPAA, or CCPA, depending on the use case and participant locations. Encryption (for example, end-to-end or transport encryption) is critical to protect real-time communication and stored data. Platforms might allow APIs or SDKs to export and integrate this data into external systems like customer relationship management (CRM) tools or learning management systems (LMS).

Examples of video conferencing and communication data include the following:

  • Call session metadata: Data generated to describe the technical and contextual aspects of a video conferencing session
  • Audio/video stream data: Real-time data transmitted during the session
  • Chat and messaging data: Text-based communication during or after the meeting
  • Screen sharing and collaboration data: Data generated during shared content or collaborative actions
  • Recording and transcript data: Artifacts created during or after the session:
  • Participant engagement data: Data related to how attendees interact during the session
  • Technical performance data: Metrics used to monitor and optimize the quality of the session
  • Post-meeting analytics and summaries: Data generated after the meeting for review or analysis

Before looking at documentation for specific data sources, review the Splunk Docs information on general data ingestion: 

Use cases for the Splunk platform