Establishing an operating framework
An operating framework provides structure for how you set up and manage your Splunk implementation.
Choose an operating model
You can organize your Splunk implementation a number of ways, depending on how you want to manage your resources. This topic outlines three possible approaches: centralized, federated, and hybrid.
With a federated model, teams operate their own independent Splunk deployments and projects. Event data is stored on separate indexers. Program management provides best practice guidance and a forum for meetings to keep them coordinated. Each team can manage its own deployment architecture and operations.
A centralized model concentrates Splunk engineering (hardware and people) into a central team with a single Splunk deployment. A majority or the entirety of event data is stored on a common set of indexers, and users access a common search head or search head cluster.
A hybrid model is a mix of centralized and federated, where a critical mass of the Splunk activity is within a central team. Satellite deployments can exist outside of the central team. You can set up dedicated indexers and search head(s) for a use case or department, and the search heads might have the ability to search other deployments.
Identify the program manager
The program manager role performs one of the most crucial functions on your team. The person you identify fill this role must have clear authority to manage operations for your entire Splunk implementation.
Program managers fulfill the following responsibilities:
- Drive decision-making
- Manage interdependencies between Success Framework pillars
- Ensure the Splunk implementation plan aligns with business objectives
- Oversee Splunk success measurements
- Are accountable for return on investment
- Promote and facilitate program-wide communication
- Support initiatives for knowledge sharing and collaboration
- Ensure executive alignment
For more information, see Setting roles and responsibilities.
Post a service catalog
If you are providing Splunk as a service, you can post a catalog of Splunk-related services and processes for your user community. A service catalog communicates to your community the services you offer, and indicates how they can engage with your team. Post your service catalog in a publicly accessible space, such as your team wiki, community, or internal web site.
Define service level objectives and agreements
Service level definitions include service-level objectives (SLOs), service-level agreements (SLAs), and case priorities. For more about creating service-level agreements, see Establishing service levels.