Splunk offers a number of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses to some effect is an essential building block to success. If you’d like to explore education options here, please get in touch with us via this contact form or get in touch with your account manager.
|Splunk User Behavior Analytics||Free||This course tours the UBA interface, looks at how UBA defines threats, and discusses steps to take when responding to possible threats and how to triage false positives.|
|UBA SOC Analyst Walkthrough||Free||This course walks through the interface and functionality flow for UBA SOC Analysts and includes detections, anomalies, threats, investigations, user anomalies, notable events and actions, and moving between ES and UBA.|
|UBA Admin Walkthrough||Free||This course provides an overview of role-based access and diagnostics and walks you through how to navigate the user interface, create users, and manage the system. You'll also learn about data sources, output connectors, subscription content, system settings, anomalies, and tuning.|
Technical help - OnDemand Services
Engage our experts directly to help clarify our documentation or enablement, get answers to technical questions, or to get started quickly. Most customers have OnDemand Services included as a part of their license purchase. Getting help is easy! Follow these instructions from the OnDemand Services Portal End User Guide:
- Open a request under the product Enterprise Security (ES)/UBA.
- Select the task Ask a Security Expert.
- Wait for the consultant to reach out to you directly to help.
If you cannot open a case or do not know if you have OnDemand access, contact your Splunk Customer Success Manager/Advocate or Account Team or the ODS team at OnDemand-Inquires@splunk.
Project-Based Services are much more involved, typically larger-scale services engagements compared to ODS. With these, you will work with a Splunk Engagement Manager to determine and finalize the scope of the project. Once everything is signed off, we will work with you in lockstep to deliver on the agreed-upon project. If you’d like to explore options here, please get in touch with us via this contact form or get in touch with your account manager
Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a focus on long-term technical health, so you can realize your ROI as soon as possible.
To review what is included with the Standard and Premium support programs, click here.
The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.