Getting help with Infrastructure Monitoring

Training

Splunk offers a number of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses is an essential building block to success. To explore all the education options, go to the course catalog and filter by certification, role, delivery method, and more. For more assistance understanding the course offerings, what certifications are available, and the perks included in the new learning rewards program, review the Splunk Education Student Handbook or get in touch with your account manager.

Good courses to take to start learning Splunk Infrastructure Monitoring include the following:

Course	Persona	Price	Description
Introduction to Splunk Observability	SREs and DevOps Developers	Free	This module distinguishes between monitoring and observability and the requirements for an observable system. Learn about the components in Splunk Observability Cloud.
Introduction to Splunk Infrastructure Monitoring	SREs and DevOps Developers	Free	This course will give you an overview of the following topics: Getting Data into Infrastructure Monitoring, Data Model, Built-in Content, Dashboards and Dashboard Groups, Charts, and Detectors.
Splunk Infrastructure Monitoring Fundamentals	SREs and DevOps Developers	Individual: 1 credit Dedicated Virtual Class: 6 credits Dedicated Onsite Class: 8 credits	This course serves as the foundation for all other Splunk Infrastructure Monitoring courses. It is targeted towards DevOps/SRE/Observability teams, Senior On-call Engineers, Onboarding and Monitoring Strategists and Developers. This 1-virtual day course provides a fundamental understanding of Splunk Infrastructure Monitoring concepts such as the Splunk IM data model and different types of metadata. See how you can search for metrics, find more information about a metric, visualize and alert on metrics. Learn to use appropriate rollups, interpret chart data based on chart resolution, rollups and analytic functions. All concepts are taught using lectures and scenario-based hands-on activities.
Visualizing and Alerting in Splunk Infrastructure Monitoring	SREs and DevOps	Individual: 1 credit Dedicated Virtual Class: 6 credits Dedicated Onsite Class: 8 credits	This course assumes that you have completed the course Splunk Infrastructure Monitoring Fundamentals. It is targeted towards DevOps/SRE/Observability teams, Senior On-call Engineers, Onboarding and Monitoring Strategists and Developers. This 4.5-hour virtual course describes ways to enhance your dashboards and alerts to help with troubleshooting, find insights using analytics in charts and detectors, and create detectors for common use cases. All concepts are taught using lectures and scenario-based hands-on activities.
Automation Using the REST and SignalFlow API	SREs and DevOps	Individual: 2 credits Dedicated Virtual Class: 12 credits Dedicated Onsite Class: 16 credits	This 2-day virtual course provides the foundation for you to use the API to automate bulk actions such as the creation of charts, dashboards, and alerts. See how to programmatically perform computations that can be used in charts and detectors or streamed in real-time. Use the API to manage Splunk IMteams.
Using the Splunk IM Terraform Provider	SREs and DevOps	Individual: 2 credits Dedicated Virtual Class: 12 credits Dedicated Onsite Class: 16 credits	This virtual 2-day course targeted towards DevOps, Observability and SRE teams is a follow-up to the course “Automation Using the REST and SignalFlow APIs”. Learn to use the Splunk Terraform provider to manage Splunk IM resources for visualization, alerting and teams. Create and manage detectors and muting rules. Learn to create and modify teams including team notificaiton policies.

Technical help - OnDemand Services (ODS)

Project-based services

Support

Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a
focus on long-term technical health, so you can realize your ROI as soon as possible.

To review what is included with the Standard and Premium support programs, click here.

The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.

In-App chat is also available for customers with Premium Support entitlement. It is accessed through the drawer or icon in the bottom right corner of the application. Engage there to be connected with a Support Engineer.

Splunk comprehensive resource guide

Splunk wants you to succeed. If you haven't yet found the right resource to help you get the job done, take a look at our comprehensive help guide. Find online, self-paced courses or an instructor to come to your workplace to teach you and your peers together. Download a trial to learn by playing or join a live BOTS event just to play. Connect with Splunk enthusiasts near you, contact an Assigned Expert to dig into a difficult problem, or flaunt your Splunk talent by sporting the last Splunk t-shirt. However you want to get more involved and deepen your Splunk skills, we have an option for you.

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