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Rigor to Splunk Synthetics Migration - Customer FAQ

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Splunk will sunset the legacy Rigor platform as of February 28, 2025, and replace it with Splunk Synthetic Monitoring which offers a similar synthetic testing experience within Splunk Observability Cloud. Splunk invites Rigor customers to start initiating a migration towards Splunk Synthetic Monitoring for a seamless transition and to avoid any product disruption. Splunk Synthetic Monitoring offers a higher level of product experience with a platform that complies with General Data Protection Regulation (GDPR) and Service Organization Control Type 2 (SOC 2), centralizes all data and reports in one place, and provides higher service level agreements (SLAs).

General information

  1. What is happening to Rigor and Splunk Synthetic Monitoring?
    The Rigor platform (Rigor and Web Optimization) will become End-of-Life (EOL) on February 28, 2025. This means that it will cease to exist on that date. As a result, Splunk is migrating Rigor customers to Splunk Synthetic Monitoring within Splunk Observability Cloud, so users can keep enjoying the same digital monitoring functionality and experience.
     
  2. Why is Splunk doing this now?
    Rigor was created to offer a synthetic testing experience for ITOps, engineers, and front-end developers to test the uptime and performance of their websites and endpoints. Splunk has since consolidated efforts to offer the same functionality in Splunk Observability Cloud as Splunk Synthetic Monitoring. This lets Splunk provide its customers with a single integrated and superior digital experience monitoring product alongside powerful capabilities from Splunk Application Performance Monitoring, Splunk Real User Monitoring, Splunk Infrastructure Monitoring, and Splunk Log Observer Connect.
     
  3. What does End-of-Life mean?
    End of Life means that the Rigor platform ends its product life cycle and will no longer be available. You will receive support on Rigor until its official EOL on February 28, 2025.
     
  4. What will happen to me if I continue to stay on the Rigor platform?
    Rigor will be in maintenance mode until February 28, 2025. After this date, if you decide not to migrate to Splunk Synthetic Monitoring at the time of your license renewal, you will lose all access to Rigor monitoring services.
     
  5. What are the advantages of migrating to Splunk Synthetic Monitoring?
    Splunk Synthetic Monitoring lets IT and engineering teams proactively detect issues that affect web and API performance and end-user experience. It also lets them troubleshoot and remedy issues in the web browser, the server, or a third-party dependency — all within a single user interface.

    With Splunk Synthetic Monitoring, you can centralize all your data and reports in the Splunk Observability Cloud platform for easier dashboarding and monitoring. You also get access to a platform compliant with GDPR and SOC 2 so you have better data protection, risk mitigation, and customer trust, and which provides higher SLAs (by Q2 2024). Finally, Splunk Synthetic Monitoring offers a highly similar product offering to Rigor, including close feature parity. See details later in this FAQ. Find out more about Splunk Synthetic Monitoring here.
     
  6. Will I still get customer support for Rigor?
    Rigor’s applicable service and support, as entitled by active service contracts, continues until February 28, 2025. After this date, you can no longer receive customer support.

Product/Technical

  1. Are there any key differences between Splunk Synthetic Monitoring and Rigor?
    Splunk is working hard to ensure full feature parity between Rigor and Splunk Synthetic Monitoring. In the meantime, users can expect the following offerings for Splunk Synthetic Monitoring as of October 2023:
    Rigor Features Available on Splunk Synthetic Monitoring
    Notifications Yes
    Connection speeds Yes
    Private locations Yes
    Wait for full metrics Yes
    CRUD API endpoints for all UI functionalities Yes
    Rigor metrics Yes
    Custom wait times Yes
    Response time monitor Yes, can be created via Splunk detectors
    Threshold monitors Yes, can be created via Splunk detectors
    Fill in text fields with password obfuscation Yes
    Browser tests Yes
    API tests Yes
    Uptime tests Yes
    Try Now - including screenshots Yes
    Global variables Yes
    Tags Available as custom properties
    Auto-retry Coming soon

    Some features will not be part of Splunk Synthetic Monitoring, namely:

    • SMS notifications
    • Reports
    • Benchmark tests
    • Content checks
    • Status pages
    • Web optimization
       
  2. Is Splunk Synthetic Monitoring available across every cloud service provider region?
    Today, Splunk Synthetic Monitoring is available in the following regions:
    • AWS - US West Oregon
    • AWS - US East Virginia
    • AWS - AP Sydney
    • AWS - EU Dublin
    • AWS - AP Tokyo
    • GCP US Oregon (us-west-1)

  3. Does Splunk Synthetic Monitoring have an official documentation page?
    Yes, you can find all the product and configuration details here.
     
  4. What is Splunk Observability Cloud?
    Splunk Observability Cloud is our full-stack, analytics-powered, and OpenTelemetry-native observability solution that lets you monitor the performance of your systems and troubleshoot across your technology stack. The platform includes Splunk Application Performance Monitoring, Splunk Infrastructure Monitoring, and Splunk Real User Monitoring. Learn more about Splunk observability solutions here.

Migration

  1. What will the transition look like?
    To begin the migration process, work with your Splunk Technical Success Engineer (TSE) or your Splunk Account Team. If you do not have a Splunk representative assigned to your account, you can contact Splunk Support to initiate the process. After the process begins, the migration will consist of the following steps:
    1. Splunk will provision a new Splunk Observability Cloud organization.
    2. Splunk will automatically migrate Rigor checks to Synthetics tests.
    3. You will need to manually recreate any configurations that were not automatically migrated.
    4. Start using Splunk Synthetic Monitoring and other integrated products, in Splunk Observability Cloud.
       
  2. Are there any tools available to help with migrations?
    • Automated Migration scripts are available for all three test types to help you move tests from Rigor over to Splunk Observability Cloud with all the steps intact.
    • Migration tooling is not self-service. You will need to request access through your Splunk representative or by opening up a support case.
       
  3. Will this transition incur any licensing costs?
    Licensing SKUs and pricing remain the same between Rigor and Splunk Synthetic Monitoring. There are no additional charges to migrate from Rigor to Splunk Synthetic Monitoring.
     
  4. Will the data retention policies remain the same between Rigor and Splunk Observability Cloud?
    Splunk Synthetic Monitoring provides 13 months data retention for metric data.

    Splunk will not be moving any historical data from Rigor platform to Splunk Synthetic Monitoring. You can create a copy of your data using the Rigor APIs prior to the EOL. Rigor platform is available in read-only mode for 90 days after your migration to Splunk Synthetic Monitoring, which provides access to historic data before the account is deactivated.

Support

  1. I would like to suggest some product and feature improvements for Splunk Synthetic Monitoring to the product team. Where can I do that?
    We love to get your feedback and hear your thoughts on our products. You can submit your ideas on Splunk Ideas.
     
  2. How can I get assistance with manually creating configurations that are not automatically migrated?
    OnDemand Services can advise you on how to complete configurations not covered by the migration scripts. The Synthetics OnDemand Catalog lists the tasks available. You can find further information on OnDemand Services (ODS) here.
     
  3. I have a question that wasn’t answered in this FAQ. Who should I contact?
    Contact your account manager/sales executive or Splunk Support if you do not have a Splunk representative assigned to your account. More details can be found on working with Splunk Support here.