Align IT and Business with Service Monitoring
Business stakeholders lack timely, executive level visibility into their diverse concerns (such as revenue, hospital beds, shopping carts, etc.) and how outages and issues in IT and engineering assets impact your business. Tech stacks and interdependencies are only becoming more complex, making visibility and connecting the dots even harder. This can lead to your business not understanding the value of your IT operations teams, while also making it harder for your teams to identify issues and prioritize incidents based on their business impact.
Traditional monitoring tools don’t allow for the flexibility and ability to monitor non-technical business services and KPIs, beyond only revenue. Most are limited to analyzing infrastructure health and application performance issues, which don’t translate to a language business leaders understand. Additionally, there is no centralized location to see all the data, or to surface relationships between applications and infrastructure and see how these relationships affect services.
Finally, there is a greater awareness of tool sprawl and its associated costs, and your team is probably being asked to do more with less. Additionally, there is a shift from IT being viewed as a cost center to becoming a true business partner.
How can Splunk Observability Cloud and Splunk ITSI help with aligning IT and business with service monitoring?
Executive level real-time view of business service health
The Splunk platform and Splunk ITSI (ITSI) provide out-of-the-box, easily customizable dashboards with a live view of business service performance relevant to both IT and business leaders. ITOps and engineering teams can use customizable business KPIs to not only track revenue but provide full visibility into the performance of any factor your business cares about. Pulling data from across the entire environment, glass tables in ITSI help visualize and track things that would traditionally be thought of as non-digital or non-technical but are still of critical importance to your business – like hospital bed vacancies, ambulance availability, or shopping carts. Additionally, aggregate, color-coded service health scoring helps you quickly identify and prioritize issues based on the impact to your business.
Understand how technical health impacts business health
With glass tables in ITSI, your business leaders can see the real time health of business SLAs and SLOs and connect that health back to the underlying services, KPIs and entities that support them - including third-party, homegrown, and commercial off the shelf (COTS) applications; warehouse, inventory, and supply chain management systems; and observability data. Service Analyzer shows a unified view of all the underlying services and KPIs in their IT environment, color coded by health. Your teams can quickly troubleshoot by alternating views, filtering, and drilling into a deep dive to view KPI search results over time, zoom in on KPI search results and visually correlate root cause.
Meet emerging digital governance requirements
When regulatory reporting is required, you can set up and monitor metrics relating to regulatory goals to identify infractions or to highlight areas where risk is elevated beyond the norm. You can also monitor and document long term changes, as well as create glass tables that align with the reporting requirements of the regulator. This can help you continuously assess the effectiveness of your risk management measures.
Use case guidance
- Gaining better visibility into your third-party APM solutions
- The Content Pack for Third-party APM provides insights across legacy APM vendors, with views for IT Ops, Executive, Business, DevOps and DevSecOps professionals.
- Moving to observability with ITSI
- Your organization is moving to Observability, modernizing IT Ops or moving from monolith to microservices. You can use Splunk to meet new needs arising from these changes.