Getting help with APM

Splunk offers a number of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses is an essential building block to success. To explore all the education options, go to the course catalog and filter by certification, role, delivery method, and more. For more assistance understanding the course offerings, what certifications are available, and the perks included in the new learning rewards program, review the Splunk Education Student Handbook or get in touch with your account manager. 

OnDemand Services (ODS) provides proactive technical adoption, implementation and optimization assistance for Splunk deployments, utilizing a pool of remote technical consultants. ODS credits are required in order to consume ODS, and the scope of ODS activities/tasks are predetermined. ODS can be requested within the Splunk Support Portal.

How to request ODS:

• Ensure your organization has ODS credits to use. If you do not, please get in touch with your Splunk point of contact to discuss how to purchase.
• Log in to the Splunk Support Portal.
• Use the navigation on the left to locate the OnDemand Services section and proceed with submitting your request.

Project-Based Services are much more involved, typically larger-scale services engagements compared to ODS. With these, you will work with a Splunk Engagement Manager to determine and finalize the scope of the project. Once everything is signed off, we will work with you in lockstep to deliver on the agreed-upon project. If you’d like to explore options here, please get in touch with us via this contact form or get in touch with your account manager

ODS Catalog for Observability

Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a focus on long-term technical health, so you can realize your ROI as soon as possible.

To review what is included with the Standard and Premium support programs, click here.

The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.

In-App chat is also available for customers with Premium Support entitlement. It is accessed through the drawer or icon in the bottom right corner of the application. Engage there to be connected with a Support Engineer.