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Getting help with APM

Training

Splunk offers a number of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses to some effect is an essential building block to success. If you’d like to explore education options here, please get in touch with us via this contact form or get in touch with your account manager.

Course Price Description
Using Splunk APM $500.00 USD or 1 Credit This 4.5-hour virtual course, targeted to developers and DevOps, enables you to use Splunk APM to analyze traces, troubleshoot and monitor your microservices-based applications. Through in-person discussions and hands-on activities, deep dive into uses of distributed tracing, navigating the Splunk APM app to analyze traces, visualize and alert on APM metrics. All concepts and taught through discussions and hands-on activities.
Instrumenting Applications for Splunk APM $500.00 USD or 1 Credit

This course, targeted at developers and DevOps, enables you to instrument your applications to send traces to Splunk APM. Through in-person discussions and hands-on activities, learn to deploy Splunk APM and use auto-instrumentation to send in traces without altering your code. Use manual instrumentation to create spans and add metadata to spans. You will also see how to configure and deploy the OpenTelemetry Collector.

Technical help - OnDemand Services 

Engage our experts directly to help clarify our documentation or enablement, get answers to technical questions, or to get started quickly.  Most customers have OnDemand Services included as a part of their license purchase.  Getting help is easy! Follow these instructions from the OnDemand Services Portal End User Guide

  1. Open a request under the product Observability Cloud, Infrastructure Monitoring, APM, Log Observer.
  2. Select the task Ask a DevOps Expert.
  3. Wait for the consultant to reach out to you directly to help.

If you cannot open a case or do not know if you have OnDemand access, contact your Splunk Customer Success Manager/Advocate or Account Team or the ODS team at OnDemand-Inquires@splunk.com for clarification and assistance.

Plan Implement Use/Adopt Scale/Optimize

All Products:

  • Use Case Advisory Discussion
  • Architecture Diagram Creation
  • Blockchain: Advisory Session

APM/IM/Cloud:

  • Cloud Migration Assessment

APM/IM/Cloud:

  • Post Implementation Review
  • Smart Agent for Single Integration Configuration Guidance
  • OTel Collector Configuration Guidance

Log Observer:

  • FluentD Configuration
  • Log Processing Rule Configuration
  • Metricization Rule Configuration
  • Infinite Logging Configuration

APM/IM/Cloud:

  • Create a Simple Detector
  • Assist with Building a Simple Dashboard or Charts

Cloud:

  • Getting Started with Splunk Observability Cloud


Infrastructure Monitoring:

  • Getting Started with Splunk Infrastructure Monitoring
  • Assist with Exporting Data
  • Assist with a Supported Cloud Integration
  • Assist with a Supported Library Configuration
  • Assist with the Configuration of prometheus-exporter


APM:

  • Create Custom Span Tags
  • Assist with Auto-instrumentation
APM/IM/Cloud:
  • Usage Assessment
  • Dashboard Administration Assistance
  • Chart or Dashboard Optimization
  • Detector Optimization

Project-based services

Project-Based Services are much more involved, typically larger-scale services engagements compared to ODS. With these, you will work with a Splunk Engagement Manager to determine and finalize the scope of the project. Once everything is signed off, we will work with you in lockstep to deliver on the agreed-upon project. If you’d like to explore options here, please get in touch with us via this contact form or get in touch with your account manager

Support

Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a
focus on long-term technical health, so you can realize your ROI as soon as possible.

To review what is included with the Standard and Premium support programs, click here.

The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.

In-App chat is also available for customers with Premium Support entitlement. It is accessed through the drawer or icon in the bottom right corner of the application. Engage there to be connected with a Support Engineer.