Guided Insights
Your ITOps teams should be able to see and make sense of all their alerts in one place so that they can find and fix problems faster. Better alert hygiene, along with grouping and enriching related alerts, helps you reduce alert noise and quickly make sense of what is happening in your environment. Prioritization of those grouped alerts with directed troubleshooting helps you efficiently respond to incidents.
Additionally, a single live view of the health of the critical IT assets, entities, and the commercial off-the-shelf (COTS) applications ITOps teams are responsible for managing allows them to more efficiently assess service health and troubleshoot problems. ITOps teams want to be able to continuously improve, and that starts by enabling them to effectively track mean time to detect, mean time to resolve, or other important key performance indicators.
Finally, changes to application environments happen all the time. They can be planned (for example, developers releasing new code), somewhat planned (for example, a spike in traffic due to an upcoming sale), or completely unplanned (for example, a third-party provider unexpectedly changed their API). Whenever a change occurs, site reliability engineers (SREs) should be alerted on whether it impacts key business priorities (for example, number of units sold or connectivity of retail branches) and they should also be able to zoom in on the performance of key workflows for important customer segments. If an issue is detected, they should be able to quickly identify the right team that can fix it, and provide the team the context to do so easily.
The use cases provided in this guided insights section can help with all these observability business problems and goals.
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