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Getting help with Splunk RUM



Splunk offers a number of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses to some effect is an essential building block to success. If you’d like to explore education options here, please get in touch with us via this contact form or get in touch with your account manager. You can also check the Splunk Education Student Handbook for a full breakdown of Education offerings.

Register for Splunk EDU course: Using Splunk Real User Monitoring

If you haven’t already, take the free Using Splunk Real User Monitoring course to further build upon the topics covered in this guide. It focuses on common use cases and basic RUM concepts and terminology, as well as how to navigate the different components of Splunk RUM.

You can view the full Observability course catalog if you want to master products across the entire product suite.


Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a focus on long-term technical health, so you can realize your ROI as soon as possible.

To review what is included with the Standard and Premium support programs, click here.

The Support Portal can be accessed from the home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.