Using Session Replay in Splunk RUM

Getting Started with Splunk Real User Monitoring (RUM) step 5 of 6

In Splunk Real User Monitoring, you can replay a session to see what an individual user experienced on your website or app.

Use cases

There are many reasons that you might want to replay sessions, including:

Reducing the amount of time support teams take to troubleshoot a problem. By seeing errors from the perspective of an actual user, support teams can quickly identify what happened and take action.
Improving UX by seeing how users interact with your applications and following their navigation path. For example, if customers aren’t adding promo codes from a targeted ad campaign, you can review the checkout workflow to see if customers can find the dropdown to add a promo code.

Watch this short demo to see how session replay gives you further insight into your user experience.

For more information on setting up, using and troubleshooting session replay, see Splunk Docs.