Getting help with Synthetics
Training
Technical help - OnDemand Services
Engage our experts directly to help clarify our documentation or enablement, get answers to technical questions, or to get started quickly. Most customers have OnDemand Services included as a part of their license purchase. Getting help is easy! Follow the instructions from the OnDemand Services Portal End User Guide. If you cannot open a case, reach out to OnDemand-Inquires@splunk.
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Project-based services
Support
Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a
focus on long-term technical health, so you can realize your ROI as soon as possible.
To review what is included with the Standard and Premium support programs, click here.
The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.