You're trying to run a Real Browser Check (RBC) in Splunk Synthetic Monitoring and finding that the check is failing. You have already established that the failure is not due to an issue your users are experiencing in your environment but rather something is going wrong within the check itself. You need to be able to diagnose exactly what is happening and fix the issues you're experiencing.
This video shows the steps you'll need to take.
These resources might help you understand and implement this guidance:
- Product Tip: Looking into a failed Real Browser Check (RBC) run
- Getting Started: Getting started with Synthetics