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Looking into a failed Real Browser Check (RBC) run

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You're trying to run a Real Browser Check (RBC) in Splunk Synthetic Monitoring and finding that the check is failing. You need to find out where to look to diagnose your issues and evaluate the level of criticality, once you understand whether the failure is due to a real issue your users are experiencing or whether there is a problem within the check itself.

Solution

This video shows the steps you'll need to take:

1. Confirm if you see the same issue in your real user data
2. See if there is a pattern in failure by location
3. Check your domain performance to see if a critical third party is down
4. Look at the run history and changelog to see if there was a new release version or if there was a change in the check itself

Next steps

These resources might help you understand and implement this guidance:

Still need help with this use case? Most customers have OnDemand Services per their license support plan. Engage the ODS team at OnDemand-Inquires@splunk.com if you require assistance.