Scenario: You work for a retail bank. Processing payments is a core function that banks like yours provide to customers. You need to be able to identify the status and response time of each payment and determine whether service level agreements are being achieved.
To succeed in implementing this use case, you need the following dependencies, resources, and information.
- People: IT service owner, NOC analyst, Network engineer
- Technologies: Splunk Enterprise or Splunk Cloud Platform
- Data: Business service data for payment processing
Your sourcetypes may not have the same fields as the ones demonstrated in the sample searches. Adjust field names as needed to match your environment.
How to use Splunk software for this use case
Depending on what information you have available, you might find it useful to identify some or all of the following:
- Payment response missing
- Payment response outliers
- Payment SLA amounts
- Payment SLA counts
- Customers with the most processed payments
- Average completed payment duration over time
- Payment request and response counts over time
Use the results of these searches to report on key performance indicators, improve you payment response application and make decisions on how to improve customer service.
The searches in this guide are also included in the Splunk Essentials for the Financial Services Industry app, which provides more information about how to implement them successfully in your financial services maturity journey. In addition, this Splunk resource might help you understand and implement this use case: