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Getting help with Enterprise

 

Training

Splunk offers a number of EDU training courses to help you get up to speed on how to make the most of your deployment. Completion of these courses to some effect is an essential building block to success. If you’d like to explore education options here, please get in touch with us via this contact form or get in touch with your account manager.

You can also check the Splunk Education Student Handbook for a full breakdown of Education offerings.

Technical help - OnDemand Services (ODS)

ODS consultants work with you directly to help you get answers to general questions, get insight on best practices, explore functionality, deploy or review the health of your instance, and implement your use cases. Most customers have OnDemand Services included as a part of their license purchase, but they do expire at the end of each quarter. Use them as early as possible in the quarter by following these instructions from the OnDemand Services Portal End User Guide

  1. Open a request under the product Splunk Core - Enterprise/Splunk Cloud.
  2. Select the task Ask an Enterprise Expert.
  3. Wait for the consultant to reach out to you directly to help.

If you cannot open a case or do not know if you have OnDemand access, contact your Splunk Customer Success Manager/Advocate or Account Team or the ODS team at OnDemand-Inquires@splunk.com for clarification and assistance.

Plan Implement Use/Adopt Optimize/Scale

Enterprise/Splunk Cloud:

  • Use Case Advisory Discussion
  • Architecture Diagram Creation
  • Workload Management Planning
  • Workshop
  • Workflow Management Planning
  • Workshop
  • Blockchain: Advisory Session

Splunk Cloud:

  • Cloud Migration Assessment (No
  • Integrations)
  • Cloud Migration Assessment
  • (Includes Integrations)

Enterprise/Splunk Cloud:

  • Workload Management
  • Implementation Guidance
  • Workflow Management
  • Implementation Guidance
  • Blockchain: Infrastructure
  • Monitoring
  • Blockchain: Ledger Analytics

Enterprise/Splunk Cloud:

  • Data Source Review
  • Index and Retention Review
  • Install/Configure App/TA/Add-On
  • Build a Simple/Complex
  • Dashboard
  • Assist with Data On-Boarding
  • Build a Simple Search
  • Create a Drilldown, Workflow,
  • Macro/ Tag/ Eventtype
  • Build a Lookup
  • Create/Manage Indexes
  • Extract a New Field

Splunk Cloud:

  • Bulk Create/Update/Delete
  • Indexes
  • Bulk Create/Update/Delete HEC
  • Tokens
  • Bulk Create/Update/Delete
  • Props/Transforms
  • KVStore Collection Restoration

Splunk Cloud-SPS:

  • Forwarding Assistance (S2S)
  • Forwarding Assistance (HEC)
  • Build a Basic Routing Pipeline
  • Build a Processing Pipeline
  • Build an Aggregating Pipeline
  • Establish a Connection to a
  • Specific Source / Sink
  • Troubleshoot a Pipeline

Enterprise/Splunk Cloud:

  • Upgrade Readiness Assessment
  • Scaling Advisement & Expansion
  • Readiness Assessment
  • Forwarder Health Check
  • Splunk Instance Health Review
  • Search Performance Review
  • Search or Dashboard
  • Optimization

Project-based services

Project-Based Services are much more involved, typically larger-scale services engagements compared to ODS. With these, you will work with a Splunk Engagement Manager to determine and finalize the scope of the project. Once everything is signed off, we will work with you in lockstep to deliver on the agreed-upon project. If you’d like to explore options here, please get in touch with us via this contact form or get in touch with your account manager

Support

Even the most savvy customer will need a little help. Whether it’s error messages, unexplained or unexpected behaviors, or incidents and outages, Technical Support is the first line of defense for all of your post-sales issues. Splunk Support Engineers will partner with you to ensure your environment is optimized to drive your journey with a focus on long-term technical health, so you can realize your ROI as soon as possible.

To review what is included with the Standard and Premium support programs, click here.

The Support Portal can be accessed from the Splunk.com home page for logged in users, or from the Splunk product application user interface. Bring up the navigation menu, scroll to the bottom of the side-bar, select Help & Support, and then select Support and Community. From there you will be able to open a support case.