Business service insights
Now more than ever, organizations face the challenge of delivering critical always-on digital services to customers and employees. Service owners must ensure the performance of these services to protect business revenue, reputation, and customer attention. However, maintaining 100% service availability is difficult due to complex environments, fragmented visibility, and slow resolution times.
Splunk ITSI can help improve business service insights through holistic visibility and dynamic KPI-driven dashboards. With ITSI, you can easily understand what impacts your business visually, correlate business services to underlying applications and infrastructure, and accelerate response times by 75%. The machine learning and predictive analytics capabilities allow you to prevent issues before they impact customers through 360-degree visibility of your services and by breaking down silos to protect the customer experience and revenue.
Questions that Splunk ITSI can help you answer include:
- Are business processes or services performing to service level expectations?
- Are there anomalies or deviations from what's normal for your business?
Business service insights acts as the umbrella of observability over the business. For example, if the customer abandonment rate increases suddenly or varies from normal, does this relate to application performance, infrastructure-related degradations, or the customer’s digital experience? Effective business service insights processes help you answer these questions and more.
How can Splunk ITSI help with business service insights?
Business service insights use cases for Splunk ITSI
Splunk recommends following the Prescriptive Adoption Motion: Business Service Insights. This guide walks you step-by-step through implementing a best-practice business service insights workflow.
- Gaining better visibility into your third-party APM solutions
- The Content Pack for Third-party APM provides insights across legacy APM vendors, with views for IT Ops, Executive, Business, DevOps and DevSecOps professionals.
- Moving to observability with ITSI
- Your organization is moving to Observability, modernizing IT Ops or moving from monolith to microservices. You can use Splunk to meet new needs arising from these changes.
- Predicting service outages before they occur
- You can use historical KPI data and machine learning algorithms in Splunk ITSI to predict an outage 20-30 minutes before it happens.
- Prescriptive Adoption Motion - Business Service Insights
- Using Splunk ITSI to proactively monitor the most crucial SLOs, KPIs, and metrics is vital to ensure that critical service problems are identified and remediated quickly.
- Troubleshoot service problems using ITSI Service Analyzer
- The ITSI Service Analyzer helps you quickly identify the root cause of the problem when a service is non-responsive or not running as intended.